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Information Technology > Enterprise Applications

Browse through our extensive list of free Enterprise Applications white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Microsoft Office 365 -- Free Cheat Sheet This Free Cheat Sheet provides you with the basics of understanding Office 365. You’ll also..
The Essentials of ERP - Free Kit Download this kit to learn everything you need to know about ERP...
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
The Essentials of CRM - Free Kit Download this kit to learn everything you need to know about CRM...
ERP Confidential Little-known facts you need to know...
CRM Comparison Chart Get the latest buyer data on 30 hosted and on-premise CRM solutions...
ERP: Justifying the Cost There is no denying that deploying an ERP solution is a major event in the life of a company...
Infographic: Lessons from the History of CRM Understand the development of CRM and where it's headed in this free infographic...
Cloud Call Centers Setting new standards in capability...
Maximum Impact: 5 ERP Trends that Matter Most Modern technology has given new dimensions to ERP solutions. Is your current ERP system ready..
Why Progressive Businesses Use Cloud-Based Call Center Software Before the cloud, the call center was all about the hardware. All that..
Using CRM Creatively How new applications of an established system add value...
Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..
Contact Center Comparison Chart Compare top contact center solutions- 2013 edition...
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
Contact Centers vs. Call Centers Infographic Choose the best system for your organization...
How To Choose Between Generic and Industry-Specific ERP Systems You might have several reasons for needing a new ERP system, but with so..
Microsoft Word 2013-- Free Reference Card This Microsoft Word 2013 Reference provides shortcuts, tips, and tricks for the popular word..
Cloud Software For An Efficient and Organized Call Center Providing a high level of customer experience without sacrificing efficiency is a..
Technology Value Matrix First Half 2013: ERP Many companies are considering consolidating or replacing their maturing ERP applications today..
Sage ERP: The Top Five Reasons to Deploy your ERP Solution in the Cloud Are you outgrowing your business solution?..
How to Optimize Your Call Center Software to Optimize KPIs Knowing these metrics and what they mean for your business can help you redefine..
Info-Tech Report: Vendor Landscape for Mid-Market ERP New players are taking ERP from just transactions, to business actions...
To ERP or Not to ERP in the Mid-Market: Simplifying an Important Decision Aberdeen Group research: ERP solutions help standardize processes,..
The Value of Updating ERP: Maintaining Modern Technology The purpose of this report is to identify the reasons that organizations choose to..
Impact of Data Effectiveness on Business Outcomes at Medium-Sized Businesses in North America and Europe Do companies with more..
Enterprise ERP Vendors Comparison Chart Newly updated November 2013, compare 40+ ERP solutions...
Adobe EchoSign for Microsoft Dynamics CRM Learn how to send, sign, track, and file contracts without leaving Microsoft Dynamics CRM...
How to Save Money on Your Inbound Call Center How inefficient is your inbound call center?..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
How New Software Can Increase Your Call Center's Efficiency and Productivity A call center's most valuable asset is its people, but the..
How ERP Can Help You Dominate the Competition When it comes to your ERP system, can you confidently answer “yes” if asked if it..
Introducing Made2Manage ERP Made2Manage gives you a deeper understanding of the cause and effects that “rush” orders have on the..
How Electronic Document Management Systems Can Increase Business Productivity By 20% Businesses waste an enormous amount of time handling,..
CRM Conquers the Cloud: Risks and Rewards Assessed The cloud has revolutionized much of technology, and CRM is no exception to this...
An Intelligent Call Center: A Strategic Business Asset Intelligent call centers are rapidly becoming a critical component of business..
A Smarter Path to ERP Selection Conquer the ERP selection challenge...
CRM Buyer's Guide Grow your relationships…and your business...
Need Business Equipment? 3 Leasing Programs You Should Know About What are the advantages and disadvantages of leasing equipment for your..
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
Microsoft Office 2013-- Free Reference Card Kit This Microsoft Office 2013 reference kits includes 6 individual reference cards providing..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Top 7 New Planning & Scheduling Approaches to Support Modern Manufacturing If you're wondering what Planning & Scheduling choices you have..
Finance/Accounting Solutions Comparison Guide for Small to Midsize Companies Explore which ERP solution is right for you...
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
Exposing and Taming Costs of Office Document-Handling Learn how the systematic design of document workflow can generate significant savings...
How Lax Privacy Protection Trashes Business Reputations A business guide probing the links between reputation management and information..
Can IVR Destroy The Customer Experience? IVR is a weak spot in many organizations creating confusion and frustrated, unsatisfied customers...
Security Solutions: The CyberAngel® with Wi-Trac 4.0 Learn how the right technology can provide Real-Time Security, Tracking and..
How Your Company can Benefit from Fax Servers and Electronic Document Delivery Determine your document delivery needs and learn about..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Document Capture and Integration for Microsoft Office SharePoint Server 2007 Automate business processes by capturing documents, associated..
Technology for Enhanced Print Management This IDC analyst report details how companies can find a real world solution for the ever growing..
Microsoft Dynamics® RoleTailored Business Productivity Learn more about software challenges that lie ahead and how business software..
The Evolution of Document Process Outsourcing Discover how DPO continues to be a high-growth segment and a significant opportunity for..
Build the Path to Better Profits: Implementing ERP Technology Successfully Nine steps to easier ERP implementations and profits for small..
Made2Manage ERP Software Online Demo View the online demo, Made2Manage, and find out why Made2Manage seamlessly integrates enterprise..
ERP and BI in the SMB: Bringing Light to Data in the Shadows Businesses vary in complexity, but most have many moving parts. As a result,..
Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop..
Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many..
What is your ERP solution NOT doing for your organization? This white paper examines where ERP has fallen short and reveals how new..
CRM Strategies for the Social Customer How to effectively develop and execute a social CRM strategy...
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
Demand Planning: Optimizing Operations Across the Supply Chain Discover how to plan more proactively, frequently, and accurately across the..
10 Strategies for Choosing the Right ERP Finance and Accounting Solution For Your Company Learn the industry's top 10 fundamental strategies..
Is it Time for a New ERP System? As time passes, ERP systems drift further and further into misalignment with enterprise goals, strategies..
Microsoft Lync 2013 -- Free Quick Reference Card This Microsoft Lync 2013 Reference Card offers the fundamentals, as well as tips for using..
Lean Maintenance: Best Practices to Turn Asset Management Into a Profit-Center Experience low-fat, lean enterprise maintenance and increase..
The Emerging Role of Social Employee Apps This white paper will examine how to unlock all the rich data trapped within your SAP back office..
Microsoft Project 2007 -- Free Quick Reference Card This Microsoft Project 2007 Reference Card provides shortcuts, tips, and tricks for the..
Document Process Management: The Case for an Integrated Lifecycle Approach Learn how you can manage enterprise information and evidentiary..
How Organizations are Implementing Document Management Strategies to Help Drive Business in a Tough Economy Discover how organizations are..
ERP in the Midmarket: Enabling Functionality and Simplicity to Combat Complexity While smaller organizations can get away with running their..
Solving Real Business Issues During the ERP Selection Process The search for the right Enterprise Resource Planning (ERP) provider can be..
The Streamline Guide to Document Management Can Your Organization Benefit from Automating the Management of Paper and Other Document..
Lean Maintenance: Best Practices to Turn Asset Management Into a Profit-Center Experience low-fat, lean enterprise maintenance and increase..
Success on an International Scale: What an ERP System Can Offer Countless mid-sized organizations that attempt international expansion fail..
Save Time and Money by Managing Your Application Usage Learn how to maximize your IT cost savings with a strategic software asset management..
Free Guide to Planning a DoD UID Bar Code Marking System Get an overview of what to look for in an Item Unique Identification (IUID) label..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
Tier 2 Financial Success Story: Private Asset Management Firm Financial firm deploys virtualization solution in 1/10 the time of other..
Aberdeen ERP in Manufacturing 2010: Measuring Business Benefit and Time to Value Assessing, evaluating, or upgrading ERP Systems? Learn the..
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
Innovate Over ERP with Service-Oriented Architecture, Business Process Management, and Enterprise Social Computing Don't replace SAP,..
Choosing a Telephone Answering Service for Your Growing Business Read this guide to learn how to choose the right telephone answering..
What to Look for in a Call Center: A Free Guide on Making the Right Choice These days it seems nearly every business, whether large or..
ERP in Discrete Manufacturing: It's Not What You Have, It's How You Use It When it comes to discrete manufacturing, ERP enables visibility..
The 2007 ERP in Manufacturing Benchmark Report Do you fall within Aberdeen's assessment of a 'Best in Class' Manufacturer? If not - but you..
Technical Best Practices for Dynamics AX - Application Design Standards -- Free Sample Chapter A free sample chapter from Packt Enterprise's..
Reduce Your Operational Costs: The Avaya/EDS Contact Center Model Differentiate Your Business: Learn how EDS uses Avaya contact center..
Leverage the Power of SharePoint to Deliver Enterprise Video Communications and Encourage Collaboration Employee video usage is here to stay..
Document Process Management: The Case for an Integrated Lifecycle Approach How outsourcing DPM maximizes the utility of documents as..
Finance Accounting Solution Checklist for Small to Mid-size Companies Learn what to ask before you buy Enterprise Resource Planning software...
Microsoft Outlook 2013 -- Free Quick Reference Card This Microsoft Outlook 2013 Quick Reference provides shortcuts, tips, and tricks for the..
ERP and PLM; Defining Their Roles and Creating a Collaborative Environment for Success Should you invest in ERP, PLM or both? Learn the..
Why .NET Technology is important for ERP Learn the benefits derived from modern systems built with .NET managed code...
Security Breach Risks: Look Inside for Top Threats How to build policies to protect your business from security breaches caused by your..
Managing Change Effectively with ERP: The Impact on 5 Key Business Functions Change is inevitable...get ahead of the curve with flexible ERP...
Thought Leadership White Paper: Digital Signage Digital Signage is a network of displays that can be remotely managed and whose business..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Getting Started with Internet Explorer Mobile Free Chapter from Microsoft SharePoint 2010 Enterprise Applications on Windows Phone 7!..
SharePoint Designer 2010: Branding SharePoint Sites This course covers creating themes and making simple CSS changes to fully restyling a..
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM Learn how independent analysis shows that Microsoft..
Shat-R-Shield Made2Manage® ERP Shat-R-Shield does jobs better, faster and cheaper with Made2Manage ERP...
Conquering Complexity in Real Time Using Two-Tier ERP Strategies Best practices of complex manufacturers...
Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..
How to Successfully Select An ERP System in Eight Simple Steps An Enterprise Resource Planning (ERP) system is a series of software..
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Internet Explorer 9 -- Free Quick Reference Card This Internet Explorer 9 Quick Reference provides shortcuts, tips, and tricks for the..
The Next Generation in ERP Software S2K Enterprise Software to Address Key Industry Requirements & Deliver Bottom-Line Results...
Microsoft Dynamics CRM Product Guide Highlights five key things to consider when selecting enterprise search to benefit your business and..
Data Quality: Driving Single View of Customer Outlines data quality importance with reference to SVC and how poor data quality can hamper,..
Stretching the Software Budget with Enterprise License Optimization Learn what ELO is and how you can use it to maximize your dollars...
The When, Why, and How of ERP support for LEAN Discover the situations where ERP supports LEAN, the benefits of this support and why it only..
The Top Contact Center Tools and Features To choose the best contact center application for your business, be sure to evaluate which..
Onshore vs. Offshore: Choosing the Best Call Center Service for Your Business Much has been made over the value of Call Center Outsourcing,..
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
The Discovery-Ready Enterprise III: Taking Steps to Be Proactively Prepared This report spotlights key actions that corporations and law..
The Executive Guide to CRM Architecture Find out why CRM flexibility will impact your success and help you attain your organization's goals...
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Next-Generation CRM: Driving Productivity with End-to-End Cloud Services Next-generation CRM services are fundamentally cloud aware, with..
Mobile WAN Optimization Can Help Cut Costs and Avoid Upgrades Mobile work is an increasingly crucial part of their day-to-day business...
Transforming ERP with Data Virtualization If your ERP application isn't delivering on its promise of huge returns through process..
Integrating Silverlight 4 with SharePoint 2010 -- Free 42 Page Sample Chapter A free sample chapter from Packt Enterprise's book: Microsoft..
On-Demand Records Management: Meeting the Challenge Learn how your organization can address the growing business imperative for formally..
Control Your ERP Destiny -- Free 54 Page Preview Reduce project costs, mitigate risks, and design better business solutions...
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..
Bank Cuts Loan Processing from Days to Hours with Document Management Solution Learn how Bank of Choice cut loan processing time, boosted..
Architectural Flexibility for Manufacturing Companies: The Key to Choosing the Right CRM Learn how to choose the right CRM system to..
Exposing and Taming Costs of Office Document-Handling Discover how systematic design of document workflow can generate significant savings...
Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
Extending Lean Initiatives Across the Organization This White Paper will address the importance of optimizing front-office initiatives, in..
StoredIQ's Flagship eDiscovery for SharePoint Taneja Group analyst, Christine Taylor, discusses how the StoredIQ Information Intelligence..
Planning a DoD UID Bar Code Marking System Get an overview of what to look for in an Item Unique Identification (IUID) label printing system...
ECDL Module 7 -- Free Quick Reference Card This ECDL Module 7 Quick Reference offers the fundamentals, as well as tips for navigating..
Delivering Customer Service via the Contact Center and the Web Learn the key to achieving best in class performance for a better, faster and..
8 Tips for Outsourcing Call Center Projects Discover successful techniques from the experts on outsourcing call centers...
Best Practices in Asset Management for Process Manufacturers Discover best practices in Asset Management for Process Manufacturers...
Discovery Readiness: A Roadmap for Successful Planning and Collection Is your record management program discovery-ready?..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
ERP Facts and Information Learn the six common ERP implementation problems that determine the success or failure of a project...
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
Applying Electronic Records Management in the Document Management Environment: An Integrated Approach Explore how the DocuShare family of..
Best Practices in Condition Monitoring Discover best practices in effective condition monitoring..
Business Performance Management for Document Processes: Cut Costs, Meet Strategic Goals and Manage Document Processes with Confidence Learn..
The Buyside and the Three-Phase Evolution of Electronic Trading The buyside of asset management is changing. Learn how to prepare today -..
'Think Lean' When Developing Management System Documentation Learn how to efficiently and effectively implement a document management system..
The Consequential Risk Of Weak Internal Controls: Fraud and Accounting Irregularities Useful real-world case studies demonstrate how..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Oracle E-Business Suite: Business Process Acceleration Boost ROI by improving business process efficiency and centralizing automation for..
The Impact of Microsoft.NET on the ERP Market .NET is based on recognition that the Internet is the application platform of the future. This..
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
Automating Paper and Other Document Processes: Solutions and Benefits Determine your company's needs for electronic document storage and..
The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
Can't We Just Use SharePoint? A Knowledge Manager's Guide to Productive Conversations with IT Service and support require true knowledge..
Enterprise Asset Management: Maximizing Return on Assets (RoA) and Emerging Trends Read this Aberdeen Group report which surveyed more than..
Oracle E-Business Suite: Business Process Acceleration Learn how to significantly increase your Oracle Applications ROI and enhance..
Accelerate, De-risk Oracle EBS Upgrades Oracle E-Business Suite customers can reduce risk and time, and cut additional storage requirements..
Supporting Workplace Mobility with ERP For mid-sized businesses, quick and secure access to real-time business information via mobile..
Improve Efficiency and Reduce Costs with Automated Document Delivery Learn how to automate document delivery from back-office applications..
Finance Accounting Solutions Buyer's Guide for Small to Medium Enterprises Learn what a midmarket ERP solution can do for you and understand..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
Six Steps to a Successful ERP Implementation Learn how to do it the right way, improve your chances for success and find an ERP system based..
10 Questions to Ask Your Finance and Accounting Software Vendors Before You Buy ERP Explore what to ask before you make a final choice in..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Embracing the Seven Pillars of Strong Internal Controls Explore how business process automation and imaging software integrated with ERP can..
AppleWorks 6 -- Quick Reference Card This AppleWorks 6 Quick Reference offers the fundamentals, as well as tips and shortcuts for using the..
Mitigating ERP Risks Discover how to mitigate ERP implementation risk - Enable your Organizations to take control of their enterprise..
Microsoft Dynamics CRM: Power Your Service Productivity Explore how Microsoft Dynamics® CRM business software arms your customer..
Made2Manage Advanced Functionality Made2Manage ERP capabilities reach far beyond the shop floor, delivering advanced functionality that..
Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..
Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 – Free Webcast Register for this webcast to find out how you can..
Share Point Foundation 2010 -- Free Quick Reference Card This Share Point 2010 Quick Reference offers the fundamentals, as well as tips for..
Getting a Head Start in Software Asset Management This white paper will help IT Professionals save money for their organization with a smart..
The Top 3 Right Ways to Go Green Going green isn't just about saving the planet or hopping on the latest bandwagon, it's about the bottom..
National Health Service's Superior Print Solution Discover how to make significant financial and environmental savings while improving..
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Microsoft Office SharePoint Foundation 2013-- Free Reference Card This Microsoft Office SharePoint 2013 Reference provides shortcuts, tips,..
Drive More Value from Your IT Assets Learn what IT professionals can do to manage all of the outdated service management systems scattered..
The Greening of IT This report presents an overview of analyst observations about the concept of greening of IT and their opinions and..
Installing and Configuring SharePoint 2010 -- Free 125 Page User Guide This guide gives you tips on what to avoid during the installation...
Learn the Many Benefits of Outsourcing a Telemarketing Call Center FREE Buyer's Guide PLUS no obligation quotes from reputable Call Center..
Best Practices in Reconciliation: 10 Steps to Improving Efficiency and Reducing Risk Best Practices in Reconciliation: 10 Steps to Improving..
HACCP Regulations: How does your company comply? Learn how Adonix X3 Process Manufacturing ERP offers food processors the capabilities they..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
Can ERP Answer Your Business Needs? Companies that make good use of their ERP solutions look at the answer through a business needs lens...
A 'YouTube-like' Experience For Employees The rapid growth of video in the consumer marketplace over the past few years can be described as..
A Winning Formula: Achieving Top Performance In Records Management Learn how large enterprises are gaining an advantage in records..
Microsoft Dynamics™ CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
Call Center Services and Why You Need Them Could your business benefit from call center services? This is an important decision that can..
Maximize Your IT Investment: The Avaya/EDS Virtualized Contact Center Model Learn how virtualized companies have achieved measurable gains..
Onshore or Offshore Call Center - Does It Matter Which You Choose? Do you know the most significant factors to consider when deciding..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Sarbanes-Oxley Simplified Learn how to remove weakness in asset and inventory control required by SOX...
Ground Up Strategies for Asset Performance Management The productivity of assets is essential to an organization's success. Maintenance of..
GIS and EAM/CMMS for the Public Sector: Join Power and Flexibility Learn how to integrate Enterprise Asset Management (EAM) and Geographic..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
Optimizing Business Productivity: Do More for Your Customers and Your Business As sales, marketing, and service teams increase their..
SharePoint Server 2013 Essential Training In this course, Gini Courter shows you the basics you need to get started using Microsoft..
Ten Pitfalls to Avoid When Selecting a CMMS/EAM If you are looking for a new or replacing solution to track, manage and maintain your..
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
Bringing the Genius of Einstein to ERP Discover how SYSPRO is implementing an "Einstein" strategy to simplify Enterprise Resource..
Solve IP Telephony Business Challenges: For SMBs Learn about a flexible, cost-effective integrated telephony and data services solution..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
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